Client Success

  • Total activity 55
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 2
  • Subscriptions 27

Activity overview

Latest activity by Client Success
  • Client Success created a post,

    VISP Web Version

    All feature sets, questions, and concerns.

  • Client Success created an article,

    Quick Start Guide

    Welcome to! To help you get started with the system, check out the following resources: Getting Started with UBO Download and Open VISP Importing Your Data Setup Mikrotik RouterOS Setup Y...

  • Client Success created an article,

    Add or Remove Tickets

    Adding Tickets You may add tickets by: 1. Right-clicking on a subscriber and then hovering over the Add option and then selecting Ticket on the list available.  2. Select a subscriber from the mai...

  • Client Success created an article,

    Parts of the Ticket and Schedule Manager

    Here are the different parts of your Ticket and Schedule Manager (1) Top Section Tickets Your main Ticket and Schedule Manager part where you can add, assign, sort and search for tickets, genera...

  • Client Success created an article,

    Customer Summary Page

    When you can’t find the address of your next install and you can’t go online to check, what do you do? Call your office for directions? What if you forget the credentials to the CPE you’re setting ...

  • Client Success created an article,

    Hosting Your Email or Website With VISP

    Pre-Migration Questions How many subscribers are you planning to import to VISP? Please refer to this import sheet. What email or hosting domains will you be migrating ove...

  • Client Success created an article,

    Setting up an SSL Certificate

    Introduction to SSL Manager From your website control panel, click on 'Advanced Tools.' To get to the SSL Manager, click on 'Utilities' from the top menu, then select 'SSL Manager.'  From the SSL...

  • Client Success created an article,

    Receive Payments via EFT

    When receiving payments via EFT, make sure that your subscribers' method of payment in the Billing Options tab is set to eCheck. Your Routing Number should contain 8 digits- 5 digits for the Trans...

  • Client Success created an article,

    Get Support When You Want It

    Visp Support Policy Regular business hours are from 6:00 a.m. to 6:00 p.m., Pacific Standard Time (from approx. November 7 to March 12), and 7:00 a.m. to 7:00 p.m., Pacific Daylight Time (from appr...

  • Client Success created an article,

    Adding and Removing Recurring Items on an Invoice

    The article focuses on recurring invoice items. If you're simply looking to add or edit items on an invoice, read this article. Add Recurring Line Items Open the invoice and click on the Add Item ...