Did you or your team members forget the login and password to the VISP software? There are two ways to solve this problem.
Request a Password Reset from Another AppUser
If there's an existing AppUser that has an elevated permission to edit ISP and Application information in VISP, then you may request them to edit your password.
Take note that password fields have the following conditions in VISP:
Save the changes after the password is updated, and then restart the software and login.
Request a Password Reset from the VISP Client Success Team
Send an email to the VISP Client Success team at email@example.com, with your a phone number. After you speak with your Client Success team to verify your identity, your password will be updated and sent to you via email thru the Secure Note service.
The link on the secure note contains your new password and can only be opened once.